At Hexa Trendz Pvt Ltd, customer satisfaction is important to us. However, returns or exchanges are accepted only under the following conditions:

✔️ Manufacturing defect
✔️ Incorrect item received
✔️ Product severely damaged during transit
✔️ Cash on Delivery (CoD) orders – only replacement will be provided (no refund)

🚫 No return or exchange will be accepted for any reason other than those mentioned above.

📦 Important Guidelines Before Raising a Complaint

To ensure smooth resolution, please note the following carefully:

🔹 A clear unboxing video is mandatory as proof.
🔹 The video must show the unbroken seal clearly.
🔹 Issues related to defects, damage, or incorrect items must be reported within 48 hours of delivery.
🔹 Complaints raised after 48 hours will not be eligible for refund or replacement.

📩 Please email your concern to:
info@hexatrendz.com

📞 Customer Support:
+91 93555 97738

❌ Refund & Cancellation – Service Policy

Due to the nature of services offered, NO REFUND and NO CANCELLATION requests will be entertained once payment has been successfully completed.

🛑 Order Cancellation Policy

🕒 Cancellation requests can be processed only before the order is prepared for shipping or dispatched.
🚚 Once the order is ready to ship, cancellation is no longer possible.

🚚 Shipping & Delivery Policy

Hexa Trendz Pvt Ltd delivers products across most locations in India through trusted courier partners.

🏢 Office Address:

Hexa Trendz Pvt Ltd
123, Pocket 16, Sector 24,
Rohini, New Delhi – 110085

📦 Dispatch Timeline:
• Orders are shipped within 24–48 working hours
• Dispatch available on all days except Sundays & National Holidays

⏳ Delivery Timeline:
• Metro & major cities: 3–4 business days after dispatch
• Remote locations: 1–2 weeks, depending on serviceability

Please note that delivery delays may occur due to unforeseen logistical challenges beyond our control. We sincerely appreciate your patience and cooperation.

🔔 In rare cases where shipments are delayed excessively or become untraceable, Hexa Trendz Pvt Ltd reserves the right to cancel the order and initiate a refund to the original payment source.

💖 Thank you for choosing Hexa Trendz Pvt Ltd
We truly value your trust and support.